Welcome
to Smart Move Logistics
Who we are
At Smart Move Logistics, we are revolutionizing the shipping experience with reliable, innovative, and efficient solutions. Our services are designed to meet the needs of businesses and individuals, ensuring every package is handled with care and professionalism. Whether shipping locally or globally, our goal is to deliver not just your goods, but peace of mind with every shipment.
We combine expertise with cutting-edge technology to simplify logistics and build lasting trust with our clients. From local deliveries to international freight, we make your shipping journey stress-free and tailored to your needs. With Smart Move Logistics, you’re choosing a partner dedicated to efficient, dependable service every step of the way.
Your Next Big Move Awaits
Step into smarter logistics with solutions designed to make every journey count.
Transparent
Pricing, Exceptional Service
We believe in clear and competitive rates. Each service fee is designed to keep your shipping experience seamless and affordable. No hidden costs, just efficient and reliable logistics solutions tailored to your needs.
Consolidation
Insurance
Handling
Delivery
Weight Per Pound
Elevate Every Shipment
Unlock logistics that go beyond expectations, delivering excellence every time.
Our
Advantages
From booking to communications, to payment: Smart Move Logistics helps you transport freight faster, cheaper, safer, and easier, so you can stay focused on your business
Best Logistics
Cargo security
24-Hour Support
On-Time Delivery
Any Payment Method
Cargo Tracking
Driven to Deliver
Experience seamless logistics powered by innovation and expertise.
Terms and Conditions
Effective Date: February, 2025
1. Account Registration
- Customers must have an account with Smart Move Logistics to ship packages.
- Registration is free, and all information provided during registration must be accurate, truthful, and valid.
2. Pre-Alerting Packages
- All packages must be pre-alerted at least 24 hours before arriving at the warehouse.
- Pre-alerts must include all required fields, payment (via credit or debit card), and submission of necessary documents.
3. Payment and Invoices
- Packages must be paid for in full, with invoices attached, to be eligible for shipping.
- Consolidated packages must include the original pre-alerted package details and respective invoices.
- Packages not pre-alerted or consolidated will be held for up to 15 days for invoice submission. Invoices submitted within this period, the packages will be included in the next scheduled flight.
4. Unpaid or Uninvoiced Packages
- Packages without submitted invoices after 15 days will be destroyed.
- Unpaid or uninvoiced packages are deemed the property of Smart Move Logistics. No refunds will be provided for such packages.
- Customers may request an extended duration for invoice submission, subject to management approval.
5. Customs Duties and VAT
- Packages with an invoice value exceeding $30.00 USD are subject to customs duties and VAT.
- Barbados Customs calculates consolidated package invoices as a single master invoice, allowing the $30.00 USD commercial value limit to apply to consolidated items.
- Customers will be notified of duty charges while packages are being processed by customs.
- Incorrect invoices uploaded by customers may result in duties based on the provided invoice. Smart Move Logistics is not responsible for additional fees arising from incorrect invoices.
6. Delivery and Storage
- Next-day delivery service is available, with packages delivered to the customer's requested destination.
- Undelivered packages will be returned to storage if not delivered on the scheduled date. Customers have a 3-day window to reschedule delivery.
- Packages held in storage beyond the 3-day window will incur a storage fee of $5 BBD per day.
7. Loss/Damage Claims and Insurance
- Contact the respective vendors to state a claim for your damaged/loss packages (This must always be first action taken).
- Claims for loss/damaged packages will be investigated by SML Management and processed within 24 hours.
- For packages arriving at the warehouse damaged, customers will be notified with supporting images.
8. Liability
- Smart Move Logistics is not liable for delays, losses, or damages caused by third parties, incorrect invoices, or events beyond our control.
- Customers agree to hold Smart Move Logistics harmless from any claims arising from breaches of these terms.
9. Returns
- Package returns are only eligible while the package is still at the warehouse.
- Customers must click the "Return" button for the specific package, fill out the return form, and pay the applicable return fee.
- Packages already in transit to or arrived in Barbados are not eligible for return.
10. Modifications to Terms
Smart Move Logistics reserves the right to update or amend these Terms and Conditions at any time. Customers will be notified of changes through their registered account.