- What is the purchasing limit that can be utilized without occuring custom duties?The Non-Commercial Value is $30 usd.
- After my package have received clearance from Customs, how do I receive it?All packages are delivered to a location of your choice.
- How often do you ship?We ship cargo twice a week on via Air and once a week via Sea.
- How long can an unpaid stay at the warehouse?All unpaid packages have a time limit of 15 days before they are discarded.
- How long does a Sea Shipment take to be delivered after it has arrived at the warehouse?Sea Shipments can take 2-3 weeks to arrive at your door.
- Do you offer bulk shipping discounts?Yes, we provide discounted rates for businesses. Contact our sales team for a customized pricing plan.
- Do I need to pay customs duties on international shipments?Yes, customs duties and taxes may apply based on the destination country’s regulations. These fees are typically the recipient’s responsibility
- Do you offer insurance for shipments?Yes, we offer shipping insurance to protect against loss or damage. The cost depends on the package’s value and destination.
- What items are prohibited from shipping?We do not ship: Explosives and hazardous materials, perishable food, live animals, illegal substances and counterfeit goods.
- How are shipping rates calculated?Shipping rates depend on: Package weight and dimensions. Additional services like extra insurance or fragile handling.
- What should I do if my package is delayed?Delays can occur due to weather conditions, customs clearance, or operational issues. You can contact our customer support team for detailed information about your shipment.
- Do you handle both personal and business shipments?Yes, we cater to both individuals and businesses, offering customized solutions based on the volume and frequency of shipments.
